During these difficult times we, along with everyone else, are trying to find a way through, that keeps everyone safe and if possible and keeps our staff in employment.
Our online store is operating as normal and we are despatching daily.
Our Glasgow shop is now open. However, for customer and staff safety we have decided to reduce shop size. We ask that only two groups enter at any one time. From here you can ask to see and purchase any products. We hope to open up more of the shop as and when customers and staff feel happy and safe about doing so.
The changing rooms are still closed. Trying wetsuits on in store just isn't something we feel we can safely do right now, for both your safety and our staff.2) Repairs
Our workshop is now accepting repairs again. Suits are still quarantined for several days before work starts though and current turnaround times are 2-3 weeks. 3) Returns
These will be accepted by post and at our Glasgow store. Please see the returns section for instructions on how to do this. Check out our returns policy section
for more details. Items returned for a refund are taking on average 5 days to process as we quarantine the items for 4 days before opening. 4) Telephone
We are now working with our full staff team but the phones are very busy. Please bear with us if the phone line is busier than normal.5) Email
We are currently answering emails as normal. This is the recommended method of communications during this time.6) Deliveries
Our delivery couriers are operating normally and most orders are being delivered as normal. We are currently despatching Mon- Fri.
We are still able to send out orders as normal and delays are lower than at the height of lockdown. We currently use 3 couriers; DPD, Parceforce and Royal Mail who are all operating as normal.
We want to wish all our customers the best of luck in getting through this. It's hard to know how it will all turn out, but we are hopeful that things are getting a little better.
We will try to update as often as possible.
LAST UPDATE 31 July 2021